Pro-Tech Air Conditioning & Heating



ABOUT US

Pro-Tech Air Conditioning & Heating is dedicated to providing the best possible solution for your home or business. You can count on us to provide you with a system and solution that fits your unique needs and since we've installed many systems in this area, we've earned a reputation for doing the job right the first time.

Albuquerque

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Pro-Tech Air Conditioning & Heating
4.8
Based on 132 reviews
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Bevin Carnes
Bevin Carnes
20:37 20 Jul 21
DO NOT USE THIS COMPANY!!!!!!!!! Not only do I have an AC unit that cost me almost $4,000 that is still not functional... after a year and a half, but the staff is rude and confrontational every time I've called about it. I've literally never had an experience with a business that is as bad as the experience I've had with this company, and I'm about to contact the Better Business Bureau to investigate. Just called Carrier and they agreed that the way I was treated by this company was not right, and they will investigate further, as this company is an authorized dealer with them. Pro-tech's sales person represented to me that the process of having electrical installed with a new AC would be easy and although they don't do the electrical install themselves, they would have an electrician they work with a lot come out to do the electrical while they were in the process of installing the AC. They did not recommend having an electrical estimate done before the AC install, because the sales person was confident that the electrical would come in at around the range of $200-$400, which I was fine with. Fast-forward to when I've signed the contract with them, they've mostly installed the AC, and they have their electrician out and his estimate is over $700. I tell them that wasn't the verbal agreement that we had when I agreed to the install, and they launch into a bunch of excuses about how they don't control what the electrician charges, and it was up to me to get the estimate ahead of time. If that was the case, then why did your sales person NOT recommend that to me in the first place? Why did he confidently tell me a price range and get me to sign the contract before I found this out? I feel like they were dishonest and I got screwed, and because most of this was verbal discussions and agreements with their sales person, I don't know how much proof I'm going be able to provide to anyone I'm going to try to have investigate. However, at one point the sales person did at least feel bad enough to offer me a wifi thermostat (that I don't want or need) because he at least kind of admitted that he had done wrong, but other than that, they've been nothing but hostile to me every time I've called to try to resolve this matter. I'm writing this review because I'm exhausted, spending time each week for over a year contacting electricians and trying to figure out how to get this AC working, and this company does not stand behind their word or their work. I'm only hoping that I can discourage anyone reading this from getting themselves into a similar situation. If nothing else, know that whatever their contract says they don't do, you need to get an estimate for BEFORE you sign their contract and they start doing the work. You CANNOT trust what they say without getting those estimates.Oh, and by the way, while they were doing the work, the workers would often leave at lunch time and say they'd be back in 30 minutes, and then not come back till the next day. That's really frustrating when you're someone who works and needs to plan meetings and be places, and they ended up finishing the job behind schedule and actually were rude to me when I told them I wasn't available on the day they wanted to come back because THEIR workers disappeared for the rest of the days they originally said they'd be there and have the work done. Pretty much the only good thing I can say about them is that the furnace and water heater they installed have been working fine for the past year and a half (which is apparently more than can be said for a lot of companies in this town, according to friends). Santa Fe needs some better plumbing, heating, and air companies, for sure!read more
Mark Kendrick
Mark Kendrick
14:21 11 Jul 21
I’m so glad I found this company, I had two others come out unprepared with a tall enough ladder after I told them they... would need a minimum of a 30 footer. Fernando and his helper Tyler showed up on time, were very professional, very friendly, and had the right ladder for the job. The problem was quickly diagnosed, they went off to the local parts house, and had us up and running in no time. I have to say everyone was professional from my first contact with office staff through the repair process, I also felt the charge for the service was more than fair. I will be using Pro-Tech for my maintenance and repair needs for the foreseeable future.read more
Marc Bratton
Marc Bratton
00:56 03 Jun 21
we are so blessed for protech, ! Amber is so sweet and conscientious and professional and Brandon always comes... through, excellent service and people, thank you, angela and marcand steve landlin is superb ang and marcthank you !! Protech office and Brandon again for such prompt, honest, generous work! angela and marcThese guys charge about HALF what the other guys charge to start up my swamp cooler. Brandon is very professional, and got it right the 1st time! Thanks, Brandon! I will definitely use these good folks again.read more
Shelby Boggio
Shelby Boggio
13:57 23 May 21
Excellent & very efficient. I would recommend them without hesitation. I had a problem over the weekend with wine... cellar units. They came out & fixed it immediately. They are the best in efficiency & timely work. Five star rating DEFINITELY!!!read more
Sandra
Sandra
19:44 19 Mar 21
Pro-Tech repaired a boiler and installed mini splits. The work was excellent and I found dealing with the company very... professional. In particular, Sam Martinez was willing to meet with the neighborhood association manger to insure the job was done to the association standards. Sam went over details of the job and provided various choices for my husband and I to look over before a final decision. Sam kept me informed on the progress of the work and Sam and his crew was prompt for all appointments. I will continue to use Pro-Tech for yearly maintenance and would highly recommend this company.read more
ron winecki
ron winecki
17:56 23 Jan 21
Steve Landin, the Sales Consultant, was very professional, responsive and straightforward. Extremely easy to work with... and provided honest opinions about the various units we investigated. After selecting a new unit, he adjusted quotes accordingly without asking. He developed an implementation schedule, removing the old rooftop hvac with a crane and installed the new one on the same day. At the outset he promised we wouldn't be without heat for only a part of a below freezing day in January and they DELIVERED. The entire crew conducted themselves in a timely, professional manner and everything is working as predicted. MY HAT IS OFF TO PRO-TECH A/C & HEATING , SANTA FE. I would recommend them highly!read more
Goodwin Tom
Goodwin Tom
12:18 21 Jan 21
I would highly recommend Pro-Tech Air Conditioning & Heating. My issue required research and many phone calls to get my... difficult project done correctly. I have been very happy with the recommendations made by the highly experienced techs and extra effort taken on my project. I will use Pro-Tech and would be glad to recommend Pro-Tech to family and friends. Thank you guy’sread more
Michael Hess
Michael Hess
23:44 20 Jan 21
Interviewed five companies to install a whole-house steam humidifier. Settled on Pro-Tech due to their customer... ratings, years of service, experience in whole-house humidifier installations, and professionalism. In the end, their installation was timely, neat, and did I mention higher relative humidity levels in the home feels so good! Oh, their staff members are great to work with!Thanks, Pro-Tech! Keep up the great work! I now understand why your customer satisfaction ratings are so high!!!!!read more
Bob Baumann
Bob Baumann
17:32 23 Dec 20
What a great company. We have used their services for the past 15 years and could not find a better company or be... happier. They are a family-owned business and will go the extra mile to take care of the customer. They are on time, have the skills to address the problem, FIX IT, and do it all at a fair price! Matt, the owner, runs the company off of one simple philosophy, "People don't care how much you know until they know how much you care." Pro-Tech truly cares! Keep up the good work, guys.read more
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(505) 209-8984

Hours:
Monday 8AM–5PM
Tuesday 8AM–5PM
Wednesday 8AM–5PM
Thursday 8AM–5PM
Friday 8AM–5PM
Saturday Closed
Sunday Closed

3933 San Felipe Rd, Santa Fe, NM 87507, USA

SERVICES

  • Air Conditioning
  • Ductless Systems
  • Heating
  • Heat Pumps
  • Indoor Air Quality
  • Zoning Controls