Emergency Air



ABOUT US

The Emergency Air Mission Statement
• Listen thoroughly to customers’ needs and respond in a timely manner.
• Maintain a properly trained and certified staff through continuing education.
• Provide our employees a stable work environment with equal opportunity for learning and personal growth.
• Offer competitive pricing.
• Deliver on the promise of 100% customer satisfaction.
• Be considerate and professional at all times.
• Provide excellent customer service, comfort, and the safest, most efficient HVAC equipment.
• Promise a lot and deliver even more.
• Be recognized for out high standards, practices, and ethics by our industry and community.
• At Emergency Air we are not satisfied until you are. As an organization it has always been our mission to provide outstanding customer service, which is why our 100% guarantee is the same today as it was the day we opened our doors in 1997.

Maricopa, Tempe, Chandler, Phoenix, Peoria, Glendale, Goodyear, Surprise, Gilbert, Queen Creek, San Tan Valley, Anthem, Phoenix, Apache Junction, Arizona City, Avondale, Black Canyon City, Buckeye, Carefree, Casa Grande, Cave Creek, Desert Hills, El Mirage, Eloy, Florence, Fountain Hills, Gold Canyon, Guadalupe, Litchfield Park, Maricopa, Mesa, New River, Paradise Valley, Rio Verde, Scottsdale, Sun City, Sun City West, Sun Lakes, Tolleson, Tonopah, Youngtown, Wittmann, Wickenburg, Coolidge, Queen Valley, Arlington

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Emergency Air Heating and Cooling
4.8
Based on 621 reviews
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Dan Warner
Dan Warner
15:21 19 Jul 21
Overall: The employees in the field seem professional, friendly, and competent. My experience with the company as a... whole was more of an over-promise/under-deliver.Pros: Ryan came out on Father's Day and was great to work with in evaluating our system. He was straightforward in explaining the problem and possible solutions, and worked hard to do as much as he could to get our system up and running. He stayed in communication with us to see how we were doing and made time to come out and deliver a portable unit on the 5th of July (another holiday) while we waited for our new unit to arrive. Definitely a great individual to work with. Lorenzo and his partner were great to work with on the actual install; they were friendly and professional.Cons: It's great that so many people got same day or next day repairs. Mine took about a month. There was always a reason, and I was always assured that I would be right at the front of the line for the next install, and yet I never really was. It started to feel more like empty platitudes than actual assurances. I asked to speak with management and never received a response. The general attitude was along the lines of "we have so much work that we're turning people away, so we don't really care if you're unhappy with the service. Take what you get, or go somewhere else."read more
Cassie Dickerson
Cassie Dickerson
16:09 21 May 21
Top notch customer service. Day one meeting Caleb was informative and educating on different AC units, and... dedicated!Had install for new AC the very NEXT day! Thank you Caleb.Our install guys Fernando and Eder, were organized and efficient!They had wonderful customer service as well, were friendly, kept things clean!Company itself ,everyone have been nice and go out of their way to make sure the job was done A+Would definitely refer to othersread more
Richard Norwood
Richard Norwood
19:43 19 May 21
Just wanted to give a big Thank You to. Pat Edwards for his prompt and fine Service on our A/C system. Pat always shows... up on time and was properly masked. He went straight to work performing our semi-annual Preventive Maintenance. Pat is always friendly and doesn’t try to sell you a bunch of parts or service that you don’t need. Pat is without a doubt one of the most knowledgeable HVAC Technicians that I have ever dealt with. You can relax and sleep well at night after Pat Edwards has serviced your unit that you didn’t get ripped off, and that you received top quality Service. Thanks a Million Pat.read more
Chelsea Dewey
Chelsea Dewey
02:15 19 May 21
We got a new AC installed by these guys a little over a year ago. They explained everything and had a fair price. After... less than a year, we had to call them out to fix the air distribution as some of the rooms were not cooling down. The tech at the time didn't do a very good job because the problem persisted until recently when we called again. This time, though, Lorenzo came out to help and was great! He called before he got here, wore his mask the whole time which I appreciate, and was very polite and honest. He installed a damper that wasn't originally there and stayed for almost two hours fixing the problem. Lorenzo is an awesome tech and if we have to call them again we will ask for him specifically. Thank you!read more
Kat Suazo
Kat Suazo
18:07 10 May 21
Dealing with this company has been nothing but frustrating from start to finish.-They were supposed to come out for a... same day emergency service, but no-showed (They did waive the service fee for this inconvenience).-They offered to come next morning, then tried to change it for 12-4pm. Luckily we still got the tech to come in the morning.-The tech initially estimated 500$ for adding Freon. He had to add more than anticipated and the bill ended up being more than $1,000 for Freon. He did not warn us of this change until the end. I understand more Freon was needed and obviously up-charged us a lot, but I should've been communicated with about this change and not surprised with a bill twice the price of what I was told.-The tech was also less than helpful and when asked to take a look in the attic, he refused.I will never use this company again or recommend them to friends and family. In fact, I will tell people to steer clear.read more
Fred Low
Fred Low
22:37 23 Mar 21
We recently had Emergency Air Heating & Cooling install a beautiful new Carrier central A/C system in our home in a... little less than a day. Technician Robert Patrick and installers Jerardo and Andy and drywall guy, Danny, were all extremely professional, courteous, and efficient. The crew arrived exactly on time on the day of installation, setup the new equipment for installation, removed all the old equipment and installed the new system in a most efficient manner. Due to the size of the new system, the access opening to the attic needed to be enlarged and the modifications were completed perfectly without leaving any damage or mess. All our questions were answered, and the operation of the new system was clearly explained. We could not ask for a better contractor for delivering everything we wanted, asked for and what they promised.read more
AJ Hunter
AJ Hunter
20:07 18 Mar 21
We had never had our air conditioning units serviced or checked since we moved in (2 years ago) so figured it was time.... Robert Patrick was the tech -- great. He called 30 minutes out, arrived on time, had a mask and was very thorough. He was here probably 60-90 minutes checking on our two units, which are very old. He wrote up all his recommendations and costs, explained them thoroughly, and shared a couple different ways to go on next steps. NO PRESSURE sales, which we appreciated. He stayed and answered all my questions very knowledgeably. No matter what the next step is, we will definitely get a quote from Emergency Air based on this visit.read more
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(602) 755-3678

Open 24 hours

4360 W Chandler Blvd, Chandler, AZ 85226, USA

SERVICES

  • Air Conditioning
  • Ductless Systems
  • Heating
  • Heat Pumps
  • Indoor Air Quality
  • Zoning Controls