Emergency Air

ABOUT US

The Emergency Air Mission Statement
• Listen thoroughly to customers’ needs and respond in a timely manner.
• Maintain a properly trained and certified staff through continuing education.
• Provide our employees a stable work environment with equal opportunity for learning and personal growth.
• Offer competitive pricing.
• Deliver on the promise of 100% customer satisfaction.
• Be considerate and professional at all times.
• Provide excellent customer service, comfort, and the safest, most efficient HVAC equipment.
• Promise a lot and deliver even more.
• Be recognized for out high standards, practices, and ethics by our industry and community.
• At Emergency Air we are not satisfied until you are. As an organization it has always been our mission to provide outstanding customer service, which is why our 100% guarantee is the same today as it was the day we opened our doors in 1997.

Maricopa, Tempe, Chandler, Phoenix, Peoria, Glendale, Goodyear, Surprise, Gilbert, Queen Creek, San Tan Valley, Anthem, Phoenix, Apache Junction, Arizona City, Avondale, Black Canyon City, Buckeye, Carefree, Casa Grande, Cave Creek, Desert Hills, El Mirage, Eloy, Florence, Fountain Hills, Gold Canyon, Guadalupe, Litchfield Park, Maricopa, Mesa, New River, Paradise Valley, Rio Verde, Scottsdale, Sun City, Sun City West, Sun Lakes, Tolleson, Tonopah, Youngtown, Wittmann, Wickenburg, Coolidge, Queen Valley, Arlington

  • Request Service

Emergency Air Heating and Cooling
Emergency Air Heating and Cooling
4.8
Based on 833 reviews
powered by Google
review us on
Roseann Ebert
Roseann Ebert
22:24 21 Dec 21
Just had my furnace serviced 5 days ago by Chas Roberts and today the heat wouldn't go on.Chas Roberts said they... wouldn't be able to provide service for at least a couple of days because all of their technicians were booked.I called Emergency Air Heating and Cooling who came within a couple of hours. Pat Edwards the Service Manager handled the issue very professionally and thoroughly! I signed a 5 year contract with them as my daughter did also this summer. She was a former Chas Roberts customer and recommended that I contactthem and was I ever glad and Grateful. Such a great company‼️read more
Loren Higby
Loren Higby
15:58 21 Dec 21
I am a retired old man and my experience with this company has been a dismal affair at best. I contracted with... Emergency Air Heating and Cooling to do a new installation on October 13, 2021, and to do follow up repairs for both expected and unexpected damages that occur during such an installation. I was assured by their technician Caleb Garver that these repairs would be accomplished, at most, within a few days after the installation (The readily seen, expected damages occurred to my hallway ceiling included: the scuttle trim & ceiling cover, which access my attic to where my air handler is located. The readily seen, unexpected damages included: a 7 inch gouge done to my hallway wall, and the electrical disruption that caused my door bell to stop working). I waited for over 7 weeks for this company to do what they had contracted to do. Then on December 7, 2021 I spoke with “Pat”, their installation manager, who assured me that they would perform their contractual obligations. This included sending out to my house, that very day, a technician named Robert, who was unable to remedy the electrical problem with my door bell that was caused by the installation technicians (Subsequently, I had to have a new electrical system installed for my door bell). While he and I were in my attic, trying to discover the “technician caused” electrical problem with my door bell, I noticed that the installation technicians had moved my attic receptacle/light switch to a more elevated, ungainly, reach-around position and had also cracked away at least ¼ of the cover plate, which easily allows for a finger to slip into the open receptacle (the technicians could have at least told me what they had done and at least annotate it on their work sheet). I also noticed that they had not restored the disrupted attic insulation. I also discovered that the installation technicians secured the new thermostat plate with only two screws, the bottom screw barely went into the wall stud and the top screw was anchored only to the sheet rock (no plastic lags were used, only the screws themselves). Now its December 21, 2021 (9 weeks since the installation) and I have yet to have anyone contact me about repairing the damages done in my hallway. So, in light of my experience with this company I cannot say that they are reputable—they took my money and have left me with a mess.read more
Barbara Halbritter
Barbara Halbritter
15:23 16 Dec 21
Caleb from Emergency Air came immediately, was knowledgeable and not just a salesman. He answered all of my questions... and made appreciated suggestions to solve issues we had on our old system. Installation was set up quickly with clean up and take away of our old monster system within the hour. Caleb called the next day to make sure all was done to our satisfaction and if we had any questions. Thank you, Emergency Air and all there that made it happen.read more
Frank Valenzuela
Frank Valenzuela
14:04 19 Nov 21
Our AC went out last summer and we were stressing that getting it fixed or replaced was going to cost a fortune and... since it was peak AC repair time that it would take forever to have someone come out. We called Emergency Air and they had someone out same day to give us estimates. It ended up being quite a bit cheaper than we expected which was great. When we were told they could be out the next day to install was even better! Kyle was our installer and he was extremely friendly and professional. It also took less time than they estimated. Thank you Kyle and Emergency Air for such top notch service!read more
Jeff Martin
Jeff Martin
17:43 01 Nov 21
Jonathan was outstanding!! He answered all questions, gave great recommendations on how to properly maintain our unit... and was an absolute pleasure to deal with. We will definitely be using emergency air and cooling for future inspections and HVAC maintenance needs.read more
Frank Kislan
Frank Kislan
19:50 28 Oct 21
Upon arrival at my home, Robert began to trouble shoot the failed Carrier A/C system. Not only did he perform research... into the non-responsive Infinity System's control thermostat, but also the system fan coil unit. He quickly ascertained that not only the thermostat was part of the problem, but also the fan coil motherboard. By quickly replacing both, the Carrier system which was previously "dead" responded flawlessly. His knowledge and expertise solved the A/C problem that four of his peers attempted and failed. My Carrier heat pump system is now performing in accordance with the manufacturer's guidelines and I am well please. Robert is truly a professional technician with vast knowledge, skills, and abilities. I highly recommend him!read more
Kristi Little
Kristi Little
22:29 01 Oct 21
I was able to get a same day appointment. The technician was super friendly, explained everything in a way that I can... understand what happened. He worked fast and my home is cool again. Not only will I always call this company when I need service, I will request the same tech, Lorenzo. 🙂read more
Karen Thompson
Karen Thompson
21:49 30 Sep 21
10 🌟 We had them install a new AC May 2021. Very professional and knowledgeable. Had a few things pop up that... they took care of immediately. Had problems with air flow several times no fault of theirs and they returned and fixed it until we were perfectly satisfied. I can't say enough about their customer service!! The best in the industry from guy who came out to give us an estimate, the office staff, installers, and maintenance...outstanding!!Every single employee enjoyed what they were doing and told us they loved working for Emergency AC. Everyone was kind, considerate and professional! I HIGHLY RECOMMEND EMERGENCY AC!! THE BEST!!read more
Rick Gonzales
Rick Gonzales
20:56 15 Sep 21
Thank You Mark Chavez, Pat (Service Tech), Derek and Angel (Installers) for being honest, professional, and installing... my mother-in-laws new AC unit. This team was on time and paid attention to deal also went above and beyond my expectations. If I could give this review more than 5 stars I would. I definitely recommend Emergency Air !read more
Dan Warner
Dan Warner
15:21 19 Jul 21
Overall: The employees in the field seem professional, friendly, and competent. My experience with the company as a... whole was more of an over-promise/under-deliver.Pros: Ryan came out on Father's Day and was great to work with in evaluating our system. He was straightforward in explaining the problem and possible solutions, and worked hard to do as much as he could to get our system up and running. He stayed in communication with us to see how we were doing and made time to come out and deliver a portable unit on the 5th of July (another holiday) while we waited for our new unit to arrive. Definitely a great individual to work with. Lorenzo and his partner were great to work with on the actual install; they were friendly and professional.Cons: It's great that so many people got same day or next day repairs. Mine took about a month. There was always a reason, and I was always assured that I would be right at the front of the line for the next install, and yet I never really was. It started to feel more like empty platitudes than actual assurances. I asked to speak with management and never received a response. The general attitude was along the lines of "we have so much work that we're turning people away, so we don't really care if you're unhappy with the service. Take what you get, or go somewhere else."read more
Cassie Dickerson
Cassie Dickerson
16:09 21 May 21
Top notch customer service. Day one meeting Caleb was informative and educating on different AC units, and... dedicated!Had install for new AC the very NEXT day! Thank you Caleb.Our install guys Fernando and Eder, were organized and efficient!They had wonderful customer service as well, were friendly, kept things clean!Company itself ,everyone have been nice and go out of their way to make sure the job was done A+Would definitely refer to othersread more
Richard Norwood
Richard Norwood
19:43 19 May 21
Just wanted to give a big Thank You to. Pat Edwards for his prompt and fine Service on our A/C system. Pat always shows... up on time and was properly masked. He went straight to work performing our semi-annual Preventive Maintenance. Pat is always friendly and doesn’t try to sell you a bunch of parts or service that you don’t need. Pat is without a doubt one of the most knowledgeable HVAC Technicians that I have ever dealt with. You can relax and sleep well at night after Pat Edwards has serviced your unit that you didn’t get ripped off, and that you received top quality Service. Thanks a Million Pat.read more
Chelsea Dewey
Chelsea Dewey
02:15 19 May 21
We got a new AC installed by these guys a little over a year ago. They explained everything and had a fair price. After... less than a year, we had to call them out to fix the air distribution as some of the rooms were not cooling down. The tech at the time didn't do a very good job because the problem persisted until recently when we called again. This time, though, Lorenzo came out to help and was great! He called before he got here, wore his mask the whole time which I appreciate, and was very polite and honest. He installed a damper that wasn't originally there and stayed for almost two hours fixing the problem. Lorenzo is an awesome tech and if we have to call them again we will ask for him specifically. Thank you!read more
Kat Suazo
Kat Suazo
18:07 10 May 21
Dealing with this company has been nothing but frustrating from start to finish.-They were supposed to come out for a... same day emergency service, but no-showed (They did waive the service fee for this inconvenience).-They offered to come next morning, then tried to change it for 12-4pm. Luckily we still got the tech to come in the morning.-The tech initially estimated 500$ for adding Freon. He had to add more than anticipated and the bill ended up being more than $1,000 for Freon. He did not warn us of this change until the end. I understand more Freon was needed and obviously up-charged us a lot, but I should've been communicated with about this change and not surprised with a bill twice the price of what I was told.-The tech was also less than helpful and when asked to take a look in the attic, he refused.I will never use this company again or recommend them to friends and family. In fact, I will tell people to steer clear.read more
Fred Low
Fred Low
22:37 23 Mar 21
We recently had Emergency Air Heating & Cooling install a beautiful new Carrier central A/C system in our home in a... little less than a day. Technician Robert Patrick and installers Jerardo and Andy and drywall guy, Danny, were all extremely professional, courteous, and efficient. The crew arrived exactly on time on the day of installation, setup the new equipment for installation, removed all the old equipment and installed the new system in a most efficient manner. Due to the size of the new system, the access opening to the attic needed to be enlarged and the modifications were completed perfectly without leaving any damage or mess. All our questions were answered, and the operation of the new system was clearly explained. We could not ask for a better contractor for delivering everything we wanted, asked for and what they promised.read more
Jazmine Ruiz
Jazmine Ruiz
18:13 21 Mar 21
Robert Patrick was amazing! We had several issues with our system and he took care of them in a timely manner and was... professional the entire time. He gave us several options and explained everything to it’s entirety. We are definitely doing business with them again. Thanks Robert!read more
AJ Hunter
AJ Hunter
20:07 18 Mar 21
We had never had our air conditioning units serviced or checked since we moved in (2 years ago) so figured it was time.... Robert Patrick was the tech -- great. He called 30 minutes out, arrived on time, had a mask and was very thorough. He was here probably 60-90 minutes checking on our two units, which are very old. He wrote up all his recommendations and costs, explained them thoroughly, and shared a couple different ways to go on next steps. NO PRESSURE sales, which we appreciated. He stayed and answered all my questions very knowledgeably. No matter what the next step is, we will definitely get a quote from Emergency Air based on this visit.read more
Ray G
Ray G
20:14 02 Mar 21
5 stars to the Emergency Air team starting with Caleb who was very helpful ,his advice was paramount in my decision to... go with Emergency Air. The installation team of Derek and Angel demonstrated what a professional technician should inspire to, they were on time and performed the installation in an outstanding manner. Duct cleaning by Jesse was quick and efficient, he took the time to explain the process.All in all very happy with the experience and would highly recommend Emergency Airread more
T Light
T Light
23:50 29 Jan 21
This company is excellent! They were on time and their tech was completely professional and personable. They cleaned my... system and we couldn't be happier.read more
dave venti
dave venti
19:48 08 Aug 20
Mike and his crew (Jeremy and guys), did a fantastic job. They were so professional and they cared about getting... everything right. From leveling out the pad, to complete install.I highly recommend them 👌read more
John Davis
John Davis
18:40 05 Aug 20
Had an issue with our AC for the last few days. Tried dealing with the home warranty company. They sent out a crew that... had no idea what they were doing. Called Emergency Air and had a response in less than half an hour. Set inspection time for early Weds. morning. Caleb G. came out early, as promised. Called to give a head up about his arrival. Right on time, may I add. Diagnosed the problem within five minutes and corrected the issue. He was honest and up front with his diagnosis and options for a solution. We will definitely be having Emergency Air perform all our AC needs from now on. Hey y'all, be nice, give Caleb a raise, or at least a steak dinnerread more
Next Reviews
js_loader
4360 W Chandler Blvd, Chandler, AZ 85226, USA

REQUEST SERVICE

(602) 755-3678

Open 24 hours

SERVICES

  • Heating
  • Heat Pumps
  • Indoor Air Quality
  • Zoning Controls
  • Air Conditioning
  • Ductless Systems