Moore Mechanical Heating & Air Conditioning

ABOUT US

Moore Mechanical Inc. was established in 1985, with the vision and goal of providing Bay Area customers with a greater experience when purchasing HVAC systems, upgrading their systems or just looking for service. Since that time we have grown to become one of the Bay Areas most respected residential and light commercial Carrier dealers. Our commitment to technical excellence, product knowledge and customer satisfaction has helped with our success. Moore Mechanical is proud to be a Diamond Certified preferred dealer, providing customers with additional assurance, knowing they can trust us to deliver a superior product and experience.
Customers appreciate our professional approach, providing multiple options when choosing a new HVAC system that fits their budget and lifestyle.

Alameda and Contra Costa Counties

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Moore Mechanical Heating & Air Conditioning​
Moore Mechanical Heating & Air Conditioning​
4.9
Based on 453 reviews
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Ann Wofford
Ann Wofford
05:57 20 Jan 22
Always do good work. Honest, capable, knowledgeable, friendly, polite. Have usedMoore Mechanical for years, and will... continueto do so.read more
Viral Munshi
Viral Munshi
21:02 17 Dec 21
I own the house where this company has installed the heater. I called upon then to fix a furnace issue. they diagnosed... it as a flow pressure switch and charged me $125 for diagnosis fee plus part and labor to actually fix the problem. The same problem is happening again within 60 days and when I called them to come and look at it, they claim that since its outside of their 30 day period, they will charge me $125 again to diagnose. I think it's a very unfair policy and I am not happy with their approach. As a customer I rely on them to get help especially for the things they fixed which is not working again. I request company management to think from a customer point of view too.read more
Dave Reuter
Dave Reuter
18:03 17 Dec 21
Moore Mechanical has never failed to give excellent service every time we have called with them for years.
Paulina V
Paulina V
02:20 19 Nov 21
Shawn the technician arrived on time, listened to and was responsive to my concerns, and was professional. He... communicated well during this extensive job. His work is meticulous.read more
Jill Molina
Jill Molina
22:36 14 Nov 21
We had a great experience with Moore Mechanical. They definitely tried to do everything possible to get our furnace... repaired as soon as they could.Jesse the service person is an expert and diagnosed the problem quickly. The part had to be ordered but as soon as it came in it was sent out to a technician who came to my house immediately installed the part. I can’t say enough great things about this company.read more
Scott Bigelow
Scott Bigelow
00:23 11 Nov 21
Really impressed with Moore Mechanical. Contacted about my furnace, needing maintenance at a minimum. Scheduling was... easy, and they were extremely prompt for a service company. I knew in advance when a technician would arrive, and they arrived on time, were thorough and polite.Scheduled follow-up appt. for replacement estimates on HVAC since systems came with the house, and again they were prompt and thorough and affordable.read more
Steve C.
Steve C.
23:27 09 Nov 21
Moore Mechanical is great! The office is organized. The technicians are very polite, professional, and skilled. Their... products are very high quality at a fair price.read more
Max Wu
Max Wu
17:06 20 Oct 21
Moore is very responsive to our requests. After an appointment is scheduled, they remind us from time to time. On the... day of service, they notify us when the technician is on the way. Joseph the technician is very professional and efficiency. Can't ask for better service.read more
Rebecca Chau
Rebecca Chau
19:58 12 Oct 21
The technician Jon Webster was very polite and detailed and he did an excellent job.
Ruth Stanton
Ruth Stanton
15:50 07 Oct 21
Moore Mechanical has installed 3 split systems for us and they perform annual maintenance on our equipment. They are... easy to work with, professional and reliable. I am very happy with their service.read more
Dan Grahn
Dan Grahn
18:08 04 Oct 21
Shawn came right on time. We had some complicated issue that he was able to diagnose and fix some items on the spot.... Other issues will need duct work repair at a later date. He was friendly and polite.read more
Michael Grossman
Michael Grossman
23:03 10 Sep 21
In 2005 Moore installed HVAC system followed by tankless water heater.I used Moore throughout the years for... maintenance and repairs. We had no hot water every month, 3 weeks, 3 weeks. Moore put in additional water filter and additional other unnecessary item that didn't solve the problem. I called Mfr. and found it is a setting inside the WH. Tech came out and had to call Mfr. to be walked though the settings. All okay after. Moore wouldn't reimburse for all the experiments he tried and didn't work.Tankless WH was supposed to last 20 years. It rusted out in 10 years. I had to buy a different brand from Moore that used non-rusting elements inside. In 10 years of maintenance, no one said I see some rusting inside.A/C maintenance became a yearly replacement of capacitors costing about $400 each year for one capacitor. The labor cost $200 for a 15 min. replacement while the panel is open removing 3 screws, uncoupling the capacitor wires replacing the capacitor, recoupling the wires and screwing back 3 screws.I asked Moore for a quote for a Generac Generator. The estimator gave me a contract that I didn't sign. It was for .75 to 2 x more than other quotes. I had it installed for .5 the quote from Moore. I reported him to the CSLB. They told him to change his contract to comply with the State. Mr. Moore, I know you look at these reviews. I gave one like this on Yelp.Say what you want. You are disrespectful, you have no empathy, you are greedy. You staff is friendly, but your are antagonistic.read more
Dan Wall
Dan Wall
04:22 20 Aug 21
Shawn did a thorough job appraising the task and provided a quick and fair quote.
lisa marie
lisa marie
00:12 07 Aug 21
Very professional, explained thoroughly what was going on with my system and gave me different options to repair.
mary wallace
mary wallace
00:14 15 Jun 21
We had them install the heating and ac in 1999. Have had good service each time we have had to call for a repair. I... did give their name to a neighbor and they also use Moore Mechanical Hearting and AC.read more
Shannon Kussman
Shannon Kussman
05:24 10 Jun 21
Very professional, and stayed as long as it took to fix issue. Was very polite and nice, very helpful. Would definitely... recommend.read more
Joan Concilla White
Joan Concilla White
04:48 13 Apr 21
Years ago Moore Mechanical Heating & Air Conditioning installed my furnace and air conditioner. Every year I have them... do their thorough routine check up to keep both in good running condition. I am very satisfied with their high quality work.read more
Rob Vieira
Rob Vieira
19:06 23 Mar 21
I really wanted to write a 5 star review, but this isn't that review. Suffice to say there was plenty of reason to see... why some have truly great experiences with Moore. A lot of ours fell into that. That said, communication - particularly once the main install part of our work was done - was beyond abysmal. I was left with a impression of people that have great smiles and do great work, but are not dependable. If it isn't the big commitment, it would seem to be noise and fall off the radar.Super nutshell version: Great people, probably all well intended, but communication before the install was "OK", and communication post install - including for commitments made but not yet completed - is essentially non-existent. The install portion of our overall work was rock solid subject to one significant communication issue. If you asked us on the last installation day our rating, it would have been 5 stars. It dropped to three based on what didn't happen from then on (non-install work is part of the equation, promises to follow up and then is most of the rest).Synopsis version:The Pros:The people are all great. Extremely friendly - literally every one of them.The installation work was tidy, done on time, and they cleaned up afterward.The Cons:The Consult we received seemed good at the time, but was functionally never finished. It was supposed to provide a list of specific recommendations and a quote to address them and was due to be received "in 2-3 days". We're approaching 2 months and, with multiple follow ups on our part, don't have it and do not expect to ever receive it.We had an expected issue with line of sight to one of the ductless heads for the new heat pump. No knock at face value, but the issue was substantially worse than expected, and the communication around that was essentially non-existent. Instead of "You have to hold the remote up high", it became "You have to hold it up high while on the top of a ladder." We had a solution planned that solved both cases, so this didn't have to be a big deal. Unfortunately, there was no indication that it had went from "Important to do" to "System is functionally unusable until you do it" without so much as a word spoken about it. It's solved, but it was one of several communication misses. I discovered it when I went to turn on the unit in there and had to go fish a tall step ladder out to do it.We followed up on both of the above cons about two weeks post install. I received a response that varied between what amounts to "Your fault not ours" (my words, not theirs, but that's what it amounted to) and "I'll have to look into that since we don't do that kind of work anymore" (the kind of work they were late estimating for us). We provided requested feedback a few weeks after that and got an email from Steve Moore the next morning saying he thought there was still room for communication. OK, I responded indicating that I wasn't sure whether there was anything to discuss if they didn't do the work anymore and the other issue we had already resolved, but that open to that if he thought it would be a productive use of both our time, and provided two time windows I could be available. No reply. I followed up again a week later to see if he was still interested in that chat - again, no reply. I guess he wasn't... ;)The Neutral:The jury is still out on the design. The most core item being addressed seems to be doing great. The question mark is elsewhere and is based on things I've learned since the install. I don't pretend to be an expert and knowing for sure will take both more information and some time, so don't treat that one as good or bad - just unknown)read more
Robert Henry
Robert Henry
21:47 15 Mar 21
Moore Mechanical Heating & Air has installed a high efficiency heater for me, installed new ducts under the house and... even installed a hot water heater. I don't even get quotes from anyone else. They are simply the best.read more
Bill Heppner
Bill Heppner
04:23 04 Mar 21
Good service and the technician really knew his stuff. My furnace was diagnosed and fixed in less than an hour. A bit... on the pricey sideread more
Roland Kwok
Roland Kwok
19:35 02 Mar 21
Moore Mechanical technicians are the best I have seen and dealing with. They are professional and knowledgeable about... their works. Good and honest business practices. I am so happy to have Moore Mechanical to take care my heating and cooling unitsread more
Tom Kelly
Tom Kelly
05:36 19 Jan 21
Moore Mechanical installed a heat pump for us last year. It does an amazing job of heating and cooling. We've... eliminated most of our natural gas use as a result. Couldn't be more pleased with the company's workmanship and professionalism. .read more
Chad Wall
Chad Wall
22:33 03 Dec 20
The technician was clearly knowledgeable. He was thorough and when he found the issue, he did an excellent job of... explaining why it was the issue and showed confirmation the component was bad. He repaired it right away, which means he was stocked.It took over 2 weeks before they were able to come out because they are so busy but I'm very happy with the end result.read more
Roxana Hing
Roxana Hing
16:22 31 Aug 20
technican was very professional and efficient.
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6575 Trinity Court, Dublin, California, USA

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(925) 690-3474

Hours:
Monday 8AM–5PM
Tuesday 8AM–5PM
Wednesday 8AM–5PM
Thursday 8AM–5PM
Friday 8AM–5PM
Saturday Closed
Sunday Closed

SERVICES

  • Heat Pumps
  • Indoor Air Quality
  • Zoning Controls
  • Air Conditioning
  • Ductless Systems
  • Heating