Moore Mechanical Heating & Air Conditioning



ABOUT US

Moore Mechanical Inc. was established in 1985, with the vision and goal of providing Bay Area customers with a greater experience when purchasing HVAC systems, upgrading their systems or just looking for service. Since that time we have grown to become one of the Bay Areas most respected residential and light commercial Carrier dealers. Our commitment to technical excellence, product knowledge and customer satisfaction has helped with our success. Moore Mechanical is proud to be a Diamond Certified preferred dealer, providing customers with additional assurance, knowing they can trust us to deliver a superior product and experience.
Customers appreciate our professional approach, providing multiple options when choosing a new HVAC system that fits their budget and lifestyle.

Alameda and Contra Costa Counties

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Michael Grossman
Michael Grossman
23:03 10 Sep 21
In 2005 Moore installed HVAC system followed by tankless water heater.I used Moore throughout the years for... maintenance and repairs. We had no hot water every month, 3 weeks, 3 weeks. Moore put in additional water filter and additional other unnecessary item that didn't solve the problem. I called Mfr. and found it is a setting inside the WH. Tech came out and had to call Mfr. to be walked though the settings. All okay after. Moore wouldn't reimburse for all the experiments he tried and didn't work.Tankless WH was supposed to last 20 years. It rusted out in 10 years. I had to buy a different brand from Moore that used non-rusting elements inside. In 10 years of maintenance, no one said I see some rusting inside.A/C maintenance became a yearly replacement of capacitors costing about $400 each year for one capacitor. The labor cost $200 for a 15 min. replacement while the panel is open removing 3 screws, uncoupling the capacitor wires replacing the capacitor, recoupling the wires and screwing back 3 screws.I asked Moore for a quote for a Generac Generator. The estimator gave me a contract that I didn't sign. It was for .75 to 2 x more than other quotes. I had it installed for .5 the quote from Moore. I reported him to the CSLB. They told him to change his contract to comply with the State. Mr. Moore, I know you look at these reviews. I gave one like this on Yelp.Say what you want. You are disrespectful, you have no empathy, you are greedy. You staff is friendly, but your are antagonistic.read more
Dan Wall
Dan Wall
04:22 20 Aug 21
Shawn did a thorough job appraising the task and provided a quick and fair quote.
lisa marie
lisa marie
00:12 07 Aug 21
Very professional, explained thoroughly what was going on with my system and gave me different options to repair.
mary wallace
mary wallace
00:14 15 Jun 21
We had them install the heating and ac in 1999. Have had good service each time we have had to call for a repair. I... did give their name to a neighbor and they also use Moore Mechanical Hearting and AC.read more
Shannon Kussman
Shannon Kussman
05:24 10 Jun 21
Very professional, and stayed as long as it took to fix issue. Was very polite and nice, very helpful. Would definitely... recommend.read more
Joan Concilla White
Joan Concilla White
04:48 13 Apr 21
Years ago Moore Mechanical Heating & Air Conditioning installed my furnace and air conditioner. Every year I have them... do their thorough routine check up to keep both in good running condition. I am very satisfied with their high quality work.read more
Rob Vieira
Rob Vieira
19:06 23 Mar 21
I really wanted to write a 5 star review, but this isn't that review. Suffice to say there was plenty of reason to see... why some have truly great experiences with Moore. A lot of ours fell into that. That said, communication - particularly once the main install part of our work was done - was beyond abysmal. I was left with a impression of people that have great smiles and do great work, but are not dependable. If it isn't the big commitment, it would seem to be noise and fall off the radar.Super nutshell version: Great people, probably all well intended, but communication before the install was "OK", and communication post install - including for commitments made but not yet completed - is essentially non-existent. The install portion of our overall work was rock solid subject to one significant communication issue. If you asked us on the last installation day our rating, it would have been 5 stars. It dropped to three based on what didn't happen from then on (non-install work is part of the equation, promises to follow up and then is most of the rest).Synopsis version:The Pros:The people are all great. Extremely friendly - literally every one of them.The installation work was tidy, done on time, and they cleaned up afterward.The Cons:The Consult we received seemed good at the time, but was functionally never finished. It was supposed to provide a list of specific recommendations and a quote to address them and was due to be received "in 2-3 days". We're approaching 2 months and, with multiple follow ups on our part, don't have it and do not expect to ever receive it.We had an expected issue with line of sight to one of the ductless heads for the new heat pump. No knock at face value, but the issue was substantially worse than expected, and the communication around that was essentially non-existent. Instead of "You have to hold the remote up high", it became "You have to hold it up high while on the top of a ladder." We had a solution planned that solved both cases, so this didn't have to be a big deal. Unfortunately, there was no indication that it had went from "Important to do" to "System is functionally unusable until you do it" without so much as a word spoken about it. It's solved, but it was one of several communication misses. I discovered it when I went to turn on the unit in there and had to go fish a tall step ladder out to do it.We followed up on both of the above cons about two weeks post install. I received a response that varied between what amounts to "Your fault not ours" (my words, not theirs, but that's what it amounted to) and "I'll have to look into that since we don't do that kind of work anymore" (the kind of work they were late estimating for us). We provided requested feedback a few weeks after that and got an email from Steve Moore the next morning saying he thought there was still room for communication. OK, I responded indicating that I wasn't sure whether there was anything to discuss if they didn't do the work anymore and the other issue we had already resolved, but that open to that if he thought it would be a productive use of both our time, and provided two time windows I could be available. No reply. I followed up again a week later to see if he was still interested in that chat - again, no reply. I guess he wasn't... ;)The Neutral:The jury is still out on the design. The most core item being addressed seems to be doing great. The question mark is elsewhere and is based on things I've learned since the install. I don't pretend to be an expert and knowing for sure will take both more information and some time, so don't treat that one as good or bad - just unknown)read more
Robert Henry
Robert Henry
21:47 15 Mar 21
Moore Mechanical Heating & Air has installed a high efficiency heater for me, installed new ducts under the house and... even installed a hot water heater. I don't even get quotes from anyone else. They are simply the best.read more
Bill Heppner
Bill Heppner
04:23 04 Mar 21
Good service and the technician really knew his stuff. My furnace was diagnosed and fixed in less than an hour. A bit... on the pricey sideread more
Roland Kwok
Roland Kwok
19:35 02 Mar 21
Moore Mechanical technicians are the best I have seen and dealing with. They are professional and knowledgeable about... their works. Good and honest business practices. I am so happy to have Moore Mechanical to take care my heating and cooling unitsread more
Tom Kelly
Tom Kelly
05:36 19 Jan 21
Moore Mechanical installed a heat pump for us last year. It does an amazing job of heating and cooling. We've... eliminated most of our natural gas use as a result. Couldn't be more pleased with the company's workmanship and professionalism. .read more
Chad Wall
Chad Wall
22:33 03 Dec 20
The technician was clearly knowledgeable. He was thorough and when he found the issue, he did an excellent job of... explaining why it was the issue and showed confirmation the component was bad. He repaired it right away, which means he was stocked.It took over 2 weeks before they were able to come out because they are so busy but I'm very happy with the end result.read more
Roxana Hing
Roxana Hing
16:22 31 Aug 20
technican was very professional and efficient.
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(925) 690-3474

Hours:
Monday 8AM–5PM
Tuesday 8AM–5PM
Wednesday 8AM–5PM
Thursday 8AM–5PM
Friday 8AM–5PM
Saturday Closed
Sunday Closed

6575 Trinity Court, Dublin, California, USA

SERVICES

  • Air Conditioning
  • Ductless Systems
  • Heating
  • Heat Pumps
  • Indoor Air Quality
  • Zoning Controls